Stool arrived. Height (with legs on) advertised as 13 -14.5 Inches ( varies based on legs ) The stool was only just above 10" high with legs. I contacted Istools, and they accepted return, but they withheld £20 return postage costs! This is outrageous and customers should not be charged return if not as described. I have logged a complaint with PayPal as Istools are withholding £20 of payment after many emails!
From the off the customer service was outstanding. The ottoman is beautiful well made and looks amazing in my hallway.
Good quality. Looks great
Turned up broken already waited over a week with no reply about this issue very upset
I bought this stool at the beginning of December and having read some reviews online I was prepared for a long delivery time. However after 5 weeks I emailed them as there was no word and I was told the 1st one had been damaged in the post and they would send another one out. And they did! It arrived 5 days later and is absolutely gorgeous. It matches my new sofa cushions perfectly and it took about 3 minutes to put the legs on. Loads of space inside for blankets etc and really well made. Looks really expensive but it wasn’t. 100% would recommend buying it but the whole experience is slightly let down by the ridiculous dispatch times which make no sense since it literally arrived in 5 days once I prodded the company. That said I have no issues with the actual stool. It’s stunning.